Shipping
Do you ship to my country?
We currently ship to Europe, UK, Canada, Australia and USA. If you can't find your country on the list - don't be a stranger! Reach out!
What does shipping cost?
EUROPE: Free shipping over 1000 SEK/ 95 EUR/ 700 DDK
US & the rest of the world: Free shipping over 222 USD
What are my delivery options?
In Europe we have plenty of options - Early Bird, Postnord, Instabee, DHL, Posti, and UPS. For US and the rest of the world we're using FedEx and UPS. But we are constantly adding more options!
Can I track my order?
As soon as you order has been shipped you are able to track the order with a reference number. You either click on the link attached in the email or you can manually add the reference number directly on the shipping service's webpage.
When will I receive my order?
Your order will be shipped within 1-2 business days and within 4-7 business days during campaigns. Normally you receive your package directly home, otherwise to your closest pickup-point.
Do I have to pay international taxes and duties?
Yes, Lace Laboratory is not responsible for taxes.
Orders
How do I use a campaign code?
Campaign codes should be entered during the checkout process to be valid. It’s not possible to add a campaign code after purchase.
My order is missing.
Please get in touch with customer support for further assistance. Please email: support@lacelaboratory.com
Some pieces are missing from my order.
Oh no! Please get in touch with customer support for further assistance. Please email: support@lacelaboratory.com
Can I change my order?
Once our warehouse has confirmed an order, it can’t unfortunately be changed. Send an email to support@lacelaboratory.com, and our customer support team will check if there is still time to edit the order.
Exchanges and Returns
What is your returns policy?
The returned products must not have been used, worn, washed, or damaged and must not show signs of use; Returned products must be returned in the same conditions as you received them, complete with all attachments and labels. For example, panties must be returned in their packaging (paper roll, plastic bag or tube) and the bralette in the plastic bag. It is okay if you have opened and tried on the bralette or swim top, but if you have removed panties or swim bottoms from their packaging, we cannot take them back.
We accept returns within 14 days from the day you receive your order and we take a 99 SEK flat fee that will be deducted from your account when refunded.
Can I exchange items?
The same policy applies to exchanges as to returns, but we won't charge a fee when you exchange size or color.
Product
The difference between the Lace panty and the Modal panty?
The Lace panty has the stretch lace-waist and Lace on the body of the panty, the inner lining is made of 100% cotton. The Modal panty also has the stretch lace-waist but the body is made from the fabric modal, which is a breathable material.
Sizing
I cannot find the style, color or size I'm looking for.
We are probably out of stock… but keep checking. We are continuously filling up our stock.
How do I find the right size?
Please see our size guide.
Caring
Where do I find care instructions?
Our bralettes and most panties are washable at 40°C (even at 60°C, but we don’t recommend it). The high waisted panties can be washed at 30°C, and our Silk products and Swimwear are hand wash only. We recommend washing all products with similar colors and preferably in a wash bag.
Don’t tumble dry but rather dry flat to minimize wrinkles.
Happy shopping!
Xx,
Team Lace