FAQ
SHIPPING
Do you ship to my country?
We currently ship to Europe. But stay tuned, we’re going global!
What does shipping cost?
Within Sweden all orders over 500 SEK include free shipping. For orders under 499 SEK we charge 29 SEK per order within Sweden.
Within Scandinavia we offer free shipping for over 600 SEK; under that there is a charge of 45 SEK per order.
For all other European countries - please check shipping alternatives upon checkout.
What are your different delivery options?
Currently we are using DHL and PostNord.
Can I track my order?
As soon as you order has been shipped you are able to track the order with a reference which is sent to your registered email address.
When will I receive my order?
Your order will be shipped after 1-3 business days. Normally you receive your package directly home, after 5 business days.
Do I have to pay international taxes and duties?
Yes, Lace Laboratory is not responsible for taxes.
ORDERS
How do I use a campaign code?
Campaign codes should be entered during the checkout process to be valid. It’s not possible to add a campaign code after purchase.
My order is missing.
Please get in touch with customer support for further assistance.
Some pieces are missing from my order.
Oh no! Please get in touch with customer support for further assistance.
I was charged twice for my order.
Ouch. Please get in touch with our customer support as soon as possible.
Can I change my order?
Once an order is placed, it can’t, unfortunately, be changed.
EXCHANGES AND RETURNS
What is your returns policy?
As panties are intimate-hygiene products, there is no return after purchase (we hope you understand). For defective products, please get in touch with our customer support.
Can I exchange items?
Again, these are intimate-hygiene products, so there is a ‘no exchange policy’ when shopping for your Lace Laboratory panties.
SIZING
I cannot find the style, colour or size I'm looking for.
We are probably out of stock… but keep checking. We are continuously filling up our stock.
How do I find the right size?
Please see our size guide.
CARING
Where do I find care instructions?
Please see our care instructions section.
Do you ship to my country?
We currently ship to Europe. But stay tuned, we’re going global!
What does shipping cost?
Within Sweden all orders over 500 SEK include free shipping. For orders under 499 SEK we charge 29 SEK per order within Sweden.
Within Scandinavia we offer free shipping for over 600 SEK; under that there is a charge of 45 SEK per order.
For all other European countries - please check shipping alternatives upon checkout.
What are your different delivery options?
Currently we are using DHL and PostNord.
Can I track my order?
As soon as you order has been shipped you are able to track the order with a reference which is sent to your registered email address.
When will I receive my order?
Your order will be shipped after 1-3 business days. Normally you receive your package directly home, after 5 business days.
Do I have to pay international taxes and duties?
Yes, Lace Laboratory is not responsible for taxes.
ORDERS
How do I use a campaign code?
Campaign codes should be entered during the checkout process to be valid. It’s not possible to add a campaign code after purchase.
My order is missing.
Please get in touch with customer support for further assistance.
Some pieces are missing from my order.
Oh no! Please get in touch with customer support for further assistance.
I was charged twice for my order.
Ouch. Please get in touch with our customer support as soon as possible.
Can I change my order?
Once an order is placed, it can’t, unfortunately, be changed.
EXCHANGES AND RETURNS
What is your returns policy?
As panties are intimate-hygiene products, there is no return after purchase (we hope you understand). For defective products, please get in touch with our customer support.
Can I exchange items?
Again, these are intimate-hygiene products, so there is a ‘no exchange policy’ when shopping for your Lace Laboratory panties.
SIZING
I cannot find the style, colour or size I'm looking for.
We are probably out of stock… but keep checking. We are continuously filling up our stock.
How do I find the right size?
Please see our size guide.
CARING
Where do I find care instructions?
Please see our care instructions section.