FAQ

Can't find the answer you're looking for?
Please email info@lacelaboratory.com, we try to answer within 48 hours. 

Shipping

Do you ship to my country?

We currently ship to Europe. But stay tuned, we’re going global!

What does shipping cost?

Sweden: Free deliverys over 350 sek with Budbee and Early bird. Delivery time: 1-2 business days.
Orders under 350 sek: Budbee Home 39 sek, Budbeee Box 19 sek, EarlyBird 19 kr. DHL 39 kr. 

Netherlands: Free delivery over 43 euro with Budbee Box & Home delivery. 1-3 days. 
Orders under 43 euro: Budbee Box & Home delivery 3 euro. DHL Express 13 euro.

Norway: Free delivery over 350 NOK. Bring Mailbox. Delivery time: 4-7 business days. 
Orders under 350 NOK: Bring 39 NOK.

Denmark: Free delivery over 450 DKK with Budbee Box & Home. Bring PickUp. Delivery time 2-3 business days.
Orders under 450 DKK: Budbee Box 19 DKK, Budbee Home 39 DKK. Bring PickUp 69 DKK.

Soumi: Free delivery over 43 euro with Budbee Box & Home. Delivery time: 3 business days and Posti 2-4 business days.
Orders under 43 euro: Budbee Box 3 euro, Budbee Home 5 euro, Posti 3 euro.

What are your different delivery options?

Currently we are using:

  • PostNord (SE + Europe)
  • Early Bird (SE)
  • International Maxi Letter (Europe)
  • Budbee (SE, DK, NO, NL)
  • DHL (SE, DK)
  • Posti (FI)
  • Bring (NO.DK)

But we are constantly adding more options!

 

Can I track my order?

As soon as you order has been shipped you are able to track the order with a reference which is sent to your registered email address. 

When will I receive my order?

Your order will be shipped within 1-2 business days and within 4-7  business days during campaigns. Normally you receive your package directly home, otherwise to your closest service point.

Do I have to pay international taxes and duties?

Yes, Lace Laboratory is not responsible for taxes.

Orders

How do I use a campaign code?

Campaign codes should be entered during the checkout process to be valid. It’s not possible to add a campaign code after purchase.

My order is missing.

Please get in touch with customer support for further assistance. Please email: info@lacelaboratory.com

Some pieces are missing from my order.

Oh no! Please get in touch with customer support for further assistance. Please email: info@lacelaboratory.com

Can I change my order?

Once an order is placed, it can’t unfortunately be changed.

Exchanges and Returns

What is your returns policy?

As panties are intimate-hygiene products, there is no return after purchase (we hope you understand). For defective products, please get in touch with our customer support.

Can I exchange items?

Again, these are intimate-hygiene products, so there is a ‘no exchange policy’ when shopping for your Lace Laboratory panties.

Product

The difference between the Lace panty and the Modal panty?

The Lace panty has the stretch lace-waist and Lace on the body of the panty, the inner lining is made of 100% cotton. The Modal panty also has the stretch lace-waist but the body is made from the fabric modal, which is a breathable material.

Sizing

I cannot find the style, color or size I'm looking for.

We are probably out of stock… but keep checking. We are continuously filling up our stock.

How do I find the right size?

Please see our size guide.

Caring

Where do I find care instructions?

Our panties are washable at 40°C (even at 60°C, but we don’t recommend it). We recommend washing them with similar colors and preferably in a wash bag.

Don’t tumble dry but rather dry flat to minimize wrinkles.

Happy shopping!

Xx, Team Lace