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Can't find the answer you're looking for? Please email info@lacelaboratory.com, we try to answer within 48 hours. 

Shipping policy

We currently ship within Europe, apart from Norway. But stay tuned, we’re going global!

Sweden: Free delivery's over 399 sek with Budbee Box and Postnord.  
Delivery time: 1-2 business days.


Orders under 350 sek: Budbee Home 39 sek, Budbeee Box 19 sek. DHL 39 kr. Postnord 9 kr. 


Netherlands: Free delivery over 43 E with Budbee Box.
Delivery time: 1-3 days. 


Orders under 43 E: Budbee Box 2 E & Budbee Home 4 E. DHL Express 13 E.


Denmark: Free delivery over 450 DKK with Budbee Box &. Bring PickUp. 
Delivery time 2-3 business days.


Orders under 450 DKK: Budbee Box 19 DKK, Budbee Home 39 DKK, Bring PickUp 69 DKK, DHL Express 119 DKK, Postnord 19 DDK. 

Åland Island

DHL Express - 119,00 kr

Orders under 199: Postnord - Varubrev 29,00 kr

Orders above 200: Postnord - Varubrev 19,00 kr

Orders 399kr and up : Postnord Varubrev - Free


Suomi: Free delivery over 43 E with Budbee Box & Posti.
Delivery time: 2-4 business days.


Orders under 43 E: Budbee Box 2 E, Budbee Home 4 E, Posti 2-3 E. DHL Express 13 E.


Belgium: Free delivery over 43 E with Budbee Box & Deutsche Post.
Delivery time: 2-4 days


Orders under 43 E: Budbee Box 2 E, Budbee Home 4 E, DHL Express 13 E.

Currently we are using:

*PostNord (SE + )

*Deutsche post (NL & BE)

*Budbee (SE, DK, NO, NL, BE)

*DHL Express (SE, DK, NL, BE)

*Posti (FI)

*Bring (NO, DK)

But we are constantly adding more options!

As soon as you order has been shipped you are able to track the order with a reference which is sent to your registered email address. 

Your order will be shipped within 1-2 business days and within 4-7  business days during campaigns. Åland Islands delivery takes about 7-10 days.

You can choose between receiving your package directly home, otherwise to your closest service point.

We understand that you long for your package! Do not hesitate to contact us if your package has not arrived after the recommended delivery time. You can always follow your package's journey on the tracking ID you received from us when we sent the package. If a package is as delivered but you have not received your package, something has gone wrong. Please check in the first place if your neighbor or someone else in the family has received your package. You can of course always email us at info@lacelaboratory.com if you need help.

If your country is not a part och EU you will be responsible for custom taxes that might apply.

Returns and exchanges

The returned products must not have been used, worn, washed, dirtied or damaged and must not show signs of use; Returned products must be returned in the same conditions as you received them, complete with all attachments and labels. For example, panties must be returned in their packaging ( rolled or in tubes) and not been taken out. We accept returns within 14 days from the day you receive your order.

To register and start the return process email us at info@lacelaboratory.com , with your order number and a picture of the unopened item you want to return.

Use our size guide to find the right size. Look at the pictures to choose the right color. And if you have questions or concerns about size, fit or something completely different - contact our support. They love to help and are of course also experts in every single product in the range.

Use our size guide to find the right size. Look at the pictures to choose the right color. And if you have questions or concerns about size, fit or something completely different - contact our support. They love to help and are of course also experts in every single product in the range.

You can exchange items, see more info in return policy.

 

ORDERS

Campaign codes should be entered during the checkout process to be valid. It’s not possible to add a campaign code after purchase.

Unfortunately we are not able to make changes to the order once it is placed. In case it strikes you that you just ordered the wrong size or product please contact us at info@lacelaboratory.com , provide the order number as well as your full name so we can help you as soon as possible.

Please get in touch with customer support for further assistance. Please email: info@lacelaboratory.com

Oh no! Please get in touch with customer support for further assistance. Please email: info@lacelaboratory.com

Please email us as soon as you find out about this and we will hopefully have time to change your information before your order is packed. We will resend the information you need about your order and delivery.

We are so sorry for this, please contact our customer service at info@lacelaboratory.com and they will help you.

PRODUCT

The Lace panty has the stretch lace-waist and Lace on the body of the panty, the inner lining is made of 100% cotton. The Modal panty also has the stretch lace-waist but the body is made from the fabric modal, which is a breathable material.

Yes, you can find them at Nordiska Kompaniet (NK) in Stockholm and Gothenburg.

You will receive news and information when you sign up for our newsletter and via our social channels.

Not at the moment, but we are working on it.

SIZING

We are probably out of stock… but please fill in our "Notify me when back instock" and we will inform you when your favorite panties are back.

Please see our size guide.

Use our size guide to find the right size. Look at the pictures to choose the right color. And if you have questions or concerns about size, fit or something completely different - contact our support. They love to help and are of course also experts in every single product in the range. Many thanks.

 

CARING

Our panties are washable at 40°C (even at 60°C, but we don’t recommend it). We recommend washing them with similar colors and preferably in a wash bag.

Don’t tumble dry but rather dry flat to minimize wrinkles.