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SHIPPING POLICY

We currently ship within Europe, apart from Norway. But stay tuned, we’re going global!

Sweden

Free shipping over 700 SEK

Postnord Untracked: 20 SEK (3-7 business days)

Postnord Tracked: 35 SEK (2-3 business days)

DHL: 39 SEK (2-3 business days)

Budbee Box: 40 SEK (1-2 business days)

Budbee Home: 50 SEK (1-2 business days)

Åland Island

Free shipping over 60 EUR

DHL Express: 13 EUR (1-2 business days)

Postnord Tracked: 4 EUR (7-10 business days)

Belgium

Free shipping over 60 EUR

DHL Express: 13 EUR (1-2 business days)

International maxi letter DP: 5 EUR (2-5 business days)

Budbee Box: 4 EUR (1-2 business days)

Budbee Home: 5 EUR (1-2 business days)

Denmark

Free shipping over 500 DKK

Budbee Box: 40 DKK (1-2 business days)

Budbee Home: 50 DKK (1-2 business days)

Bring PickUp: 69 DKK (3-7 business days)

DHL Express: 119 DKK (1-2 business days)

Postnord Untracked: 20 DDK (3-7 business days)

Finland

Free shipping over 60 EUR

Budbee Box: 5 EUR (1-2 business days)

Budbee Home 6 EUR (1-2 business days)

Posti Small Parcel: 4 EUR (2-4 business days)

DHL Express: 13 EUR (1-2 business days)

Netherlands

Free shipping over 60 EUR

Budbee Box: 5 EUR (1-2 business days)

Budbee Home: 4 EUR (1-2 business days)DHL Express: 13 EUR (1-2 business days)

Europe/Other Countries

Free shipping on orders over 60 EURDHL Express: 14 EUR (1-2 business days)
International maxi letter DP: 8 EUR (2-5 business days)

Please pick up your order within 14 days from when it has reached the pick-up point.

If you do not collect the order it will be returned to us and you will be charged 150 SEK for return and handling fees.

Currently we are using:

*PostNord (SE + )

*Deutsche post (NL & BE)

*Budbee (SE, DK, NL, BE, FI)

*DHL Express (SE, DK, NL, BE)

*Posti (FI)

*Bring (DK)

But we are constantly adding more options!

As soon as you order has been shipped you are able to track the order with a reference which is sent to your registered email address. 

Your order will be shipped within 1-2 business days and within 4-7  business days during campaigns. Åland Islands delivery takes about 7-10 days.

You can choose between receiving your package directly home, otherwise to your closest service point.

We understand that you long for your package! Do not hesitate to contact us if your package has not arrived after the recommended delivery time. You can always follow your package's journey on the tracking ID you received from us when we sent the package. If a package is as delivered but you have not received your package, something has gone wrong. Please check in the first place if your neighbor or someone else in the family has received your package. You can of course always email us at info@lacelaboratory.com if you need help.

If your country is not a part och EU you will be responsible for custom taxes that might apply.

RETURNS AND EXCHANGES

The returned products must not have been used, worn, washed, dirtied or damaged and must not show signs of use; Returned products must be returned in the same conditions as you received them, complete with all attachments and labels. For example, panties must be returned in their packaging ( rolled or in tubes) and not been taken out. We accept returns within 14 days from the day you receive your order.

To register and start the return process email us at info@lacelaboratory.com , with your order number and a picture of the unopened item you want to return.

Use our size guide to find the right size. Look at the pictures to choose the right color. And if you have questions or concerns about size, fit or something completely different - contact our support. They love to help and are of course also experts in every single product in the range.

Use our size guide to find the right size. Look at the pictures to choose the right color. And if you have questions or concerns about size, fit or something completely different - contact our support. They love to help and are of course also experts in every single product in the range.

You can exchange items, see more info in return policy.

ORDERS

Campaign codes should be entered during the checkout process to be valid. It’s not possible to add a campaign code after purchase.

You can only use one code per purchase.

Please pick up your order within 14 days from when it has reached the pick-up point. If you do not collect the order it will be returned to us and you will be charged 150 SEK for return and handling fees.

Unfortunately we are not able to make changes to the order once it is placed. In case it strikes you that you just ordered the wrong size or product please contact us at info@lacelaboratory.com , provide the order number as well as your full name so we can help you as soon as possible.

Please get in touch with customer support for further assistance. Please email: info@lacelaboratory.com

Oh no! Please get in touch with customer support for further assistance. Please email: info@lacelaboratory.com

Please email us as soon as you find out about this and we will hopefully have time to change your information before your order is packed. We will resend the information you need about your order and delivery.

We are so sorry for this, please contact our customer service at info@lacelaboratory.com and they will help you.

GIFT CARD

You will receive a email with your gift card which you have to click on, after that you will find a code that you apply in the check out.

If the full amount is not used, the rest will still be available to use on another purchase.

Yes you can, please read our return policy. The money will be put back on the gift card.

Email us atinfo@lacelaboratory.comand we will help you out!

2 Years from purchased date.

PRODUCT

TheLacepanty has the stretch lace-waist and Lace on the body of the panty, the inner lining is made of 100% cotton. TheModalpanty also has the stretch lace-waist but the body is made from the fabric modal, which is a breathable material.

Yes, you can find them at Nordiska Kompaniet (NK) in Stockholm and Gothenburg.

Now also in Pantry that you can find in:

Epicenter, Mäster Samuelsgatan 36, 111 57 Stockholm

Gallerian, Hamngatan 37, 111 53 Stockholm

Mood Gallerian, Regeringsgatan 48, 111 44 Stockholm

Pantry blends ad space with instant retail. Their goal is to give instant access to products that you’d normally order online. You can find our products with them.

Find our app on the app store by searching for “Pantry Store” or by scanning any of the QR codes found at our locations.

We’re available on iOS right now.

What do I do if there’s a problem?

If you have any issues you can contact Pantry directly on support@pantry.store. 

You will receive news and information when you sign up for our newsletter and via our social channels.

SIZING

Please see our size guide.

Use our size guide to find the right size. Look at the pictures to choose the right color. And if you have questions or concerns about size, fit or something completely different - contact our support. They love to help and are of course also experts in every single product in the range. Many thanks.

We are probably out of stock… but please fill in our "Notify me when back instock" and we will inform you when your favorite panties are back.

CARING

Our panties are washable at 40°C (even at 60°C, but we don’t recommend it). We recommend washing them with similar colors and preferably in a wash bag.

Don’t tumble dry but rather dry flat to minimize wrinkles.

THE LABORATORY

If you have already signed up for an account, you are automatically enrolled. Otherwise, signuphere!

You can earn points by signing up, referring friends and making purchases and they automatically show up in your account.

You see your point balance on topThe Laboratory pagewhen logged in.

You can either unlock a voucher onThe Laboratory pageor use the points slider at checkout when you have enough points.

You can share your link however you see fit with the exception of coupon or deal sites. We love seeing our community share their link on their blogs or social profiles! You can find your link after signing into The Laboratory.

If you no longer wish to earn points, please contact us and ask to be removed from the program by contacting us at info@lacelaboratory.com. In doing so, you will lose any points you have earned.

The levels are based on spend. When you shop for 1000 - 3000 SEK per year, you will reach the Gold level. If you shop for more than 3000 SEK per year, you will reach the Platinum level. In the program, we look at purchases in the last 12 months when defining the level you are in. However, when launching the program in March 2022, we have only looked 1 month back.

Can't find the answer you're looking for? Please email info@lacelaboratory.com, we try to answer within 48 hours.